e-mail form for inquires
Please enter all the necessary items onto the following form and submit it from the button below, after agreeing to the handling of personal information.
Purpose of usage of personal information acquired from the form below.
Personal information acquired by our company upon inquiry, such as your name, e-mail address, residential address, and telephone number will be used for the purpose of answering and communication to the inquiry. Further, when the content you submitted includes personal information other than the above, such as your confidential information, such information shall be treated as personal information in accordance with the “Privacy Policy” of our company.
Privacy policy
Upon operation of each business, such as home delivery, mail order, and internet businesses, our company prescribes the privacy policy as indicated below, establishes our original personal information protection management system to implement such policy specifically and ensures its operation, in order to fully recognize our social responsibility for acquiring and using a large amount of customers’ information and to establish, maintain, and improve reasonable management measures against risks related to personal information.
For personal information to be used for our business, we will establish the purpose of use clearly upon acquisition, and present it to persons from whom we will obtain their information, and acquire contents only to the extent necessary for achievement of the purpose of use. Furthermore, after the information is obtained, we will educate our employees thoroughly in order to ensure that such information is to be used only within the scope of the purpose of use presented upon acquisition.
We will comply with the Act on the Protection of Personal Information, guidelines and other standards stipulated by all the countries that relate to business areas of our company, adopt management measures prescribed in JIS Q 15001 (personal protection management system requirements) throughout the company and ensure the management.
We will fully analyze and recognize risks with respect to personal information we handle, and prevent leaks, loss, or damage of the personal information.
Further, in the event that we are aware of a risk that such circumstances may occur, we will establish and maintain a system to take prompt corrective measures.For opinions and complaints from persons from whom we will obtain their personal information, we will specify contact offices for complaints and consultation in documents presented upon acquisition, mail order catalogs of our company, the website of our company, and other documents, and establish and operate a system that enables prompt responses.
We will improve the personal information protection management system to be established under this policy continuously, considering network technology trends, social conditions for personal information protection, and details of opinions and complaints from persons from whom we will obtain their personal information sufficiently, and continue to develop its standard.
This policy also applies to the protection of all personal information, including personal information of employees and job applicants of our company, in addition to personal information related to each business such as home delivery, mail order, and internet businesses as mentioned above.
Handling of personal information
Purpose of use of acquired personal information
Our company will treat your name, address, telephone number and date of birth, as well as confidential information like the place you obtained a catalog, name of the hospital you visited, the limit numerical value of meals, results of a blood test, height and weight, information about trading conditions with our company, and other information as personal information, and utilize such information for the following purposes:
For shipment of products of our company, dispatch of catalogs, direct mails, and such like, and after-sale service.
For mail order selling and questionnaire survey of our company.
For preparation of statistical data to be used for marketing, sales promotion and product planning. However, we will ensure to prevent identification of individuals from the statistical data.
For decision, monitoring and management of credit relating to trading with our company.
For responses to requests from customers or replies to inquiries.
For provision of services by our group companies.
Handling of personal information
Cases in which the consent of the person has been obtained.
Cases in which the provision to a third party has been specified in advance upon acquisition of personal information from the person.
Cases of succession due to merger, company split, transfer of business or other ground.
Cases in which disclosure is required based on a judicial writ from a court.
Cases in which any administrative body of the state or municipalities, or public body equivalent thereto requires disclosure in order to protect the property or life of an existing individual or entity and in which our company deems it extremely urgent.
Cases in which it is necessary for the protection of the life, body or property of an individual and in which our company deems it extremely urgent.
Contents of which disclosure can be requested
Our company accepts the following requests regarding information for personal identification of the relevant person from such person or his/her agent.
a. Request for “notice of the purpose of use”
b. Request for “disclosure”
c. Request for “correction and addition, or deletion of content”
d. Request for “suspension of use and elimination, or suspension of provision to a third party”Contact office and method of contact
For inquiries about the handling of personal information by our company, please contact the following.
[By mail]
Fundely Co., Ltd., Business management headquarters
3F, NS3 Building, 2-51-3, Akabane, Kita-ku, Tokyo 115-0045
[By e-mail]
Fundely Co., Ltd., Business management headquarters
Email: kannri@fundely.co.jp
Please use the below forms for request.
Application form for request concerning personal information (Word)
Application form for request concerning personal information (PDF)
Note: We are unable to accept personal visits to our office. We appreciate your understanding.Fees and method of payment
a. Handling fee of 1,000 yen per case will be charged for requests for “disclosure” and “notice of the purpose of use.”The above fee includes communication expenses (postage for delivery-certified mail) from our company to the person.
b. When actual expenses are otherwise required, we will charge such expenses separately.
c. No handling fee will be charged for requests of “correction and addition, or deletion of content” and “suspension of use and elimination, or suspension of provision to a third party.”
d. Please make the payment of the handling fee by bank transfer to the bank account designated by our company. The bank transfer fee is to be borne by the applicant.
1. Purpose of use of acquired personal information
The purpose of use of personal information entered on the website is limited to matters specified upon acquisition.
2. Voluntariness to accept acquisition of personal information.
Provision of personal information is voluntary. However, in the case of items listed in the submission form, if they are not provided, we may be unable to respond to your request.
3. Outsourcing of business handling personal information
Personal information obtained by our company may be provided to outsourcing business operators handling personal information of our company within the extent necessary for achievement of the specified purpose of use.
The term “outsourcing business operators handling personal information” means business operators that have executed a confidential agreement regarding personal information with our company, including a courier that delivers products, catalogs, and so on, a logistic company that ships products, or a credit card company requested by a customer upon payment by a credit card.
4. Provision of personal information to a third party
Our company will not disclose or provide personal information to a third party in principle.
However, we may provide personal information in the following cases.
5. Request for disclosure of personal information
The purpose of use of personal information entered on the website is limited to matters specified upon acquisition.
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7. Name of business operator and personal information protection manager
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(1) Name of business operator: Fundely Co., Ltd.
(2) Personal information protection manager
- Agent: Responsible person for the business management headquarters
- Contact number: +81-3-6741-5890
8. Name of the accredited personal information protection organization to which our company belongs and contact for complaints
(1) Name of the accredited personal information protection organization
General Incorporated Foundation JIPDEC
(2) Contact for complaints
General Incorporated Foundation JIPDEC
Roppongi First Building, 9-9, Roppongi 1-chome, Minato-ku, Tokyo 106-0032
- Personal information protection complaints advisory office Tel. +81-3-5860-7565, 0120-700-779
Note: All items are required to be filled out.